1. General terms and conditions
The website www.ovidia.it is the exclusive property of Bonora Alessandra - Individual company, with registered office in Mantova, Galleria Ferri n. 6. Any information, support or request can be forwarded to the e-mail address info@ovidia.it. If the customer is a consumer (defined, ex art. 3 Italian Legislative Decree n. 206/2005 - Consumer Code - as a natural person acting for purposes unrelated to any entrepreneurial, commercial, craft or professional activity, that is, not making the purchase by specifying a VAT number on the order form), purchases made on the www.ovidia.it website are regulated by the Italian law on distance selling (Italian Legislative Decree n. 206 of September 6th 2005). Ovidia also complies with the obligations deriving from the Legislative Decree of April 9th 2003 no. 70 (Implementation of Directive 2000/31/EC on certain legal aspects of information society services in the internal market, with particular reference to electronic commerce). The sale between Ovidia and the customer shall be deemed completed when the order submitted by the customer, in accordance with the purchase procedure specifically indicated on the website mentioned, reaches the address of the same website. The order sent by the customer will be binding for Ovidia only if the entire purchase procedure is duly and correctly completed in all its parts, without any evidence of error messages from the seller. By submitting a purchase order, the customer acknowledges and declares that he/she has read all the information provided by the site during the online purchase process and accepts these general sales conditions in full.
2. Methods of purchase
The customer can only purchase products found in the site’s catalog at the time of order, as described in the relevant technical information sheets. The order can not be made in relation to products which, although present in the catalog of the site, are indicated as unavailable. In any case, the products on the site are offered until exhaustion of their availability. All products displayed on the site are available for immediate delivery, unless otherwise expressly indicated. The sales prices displayed on the site www.ovidia.it are inclusive of VAT.
The correct receipt of the order is confirmed by the seller by means of a communication, sent by e-mail, to the e-mail address indicated by the customer during the purchase procedure. The confirmation communication will report the identification number of the order, the date and the hour of execution of the order, the indication of the purchased products, the price, the delivery charges and possible cash on delivery, the information provided by the customer for invoicing and delivery, the payment method chosen by the customer and a summary of the general conditions of sale. The customer must without delay verify the content of the communication and undertakes to verify the accuracy of the data contained therein and to promptly communicate any errors and / or omissions. In case of momentary exhaustion or delay of a product the customer will be promptly notified by e-mail.
3. Delivery methods and costs
Ovidia will deliver the selected and purchased products by express courier to the address provided by the customer at the time of order. Orders will be processed as soon as they are received. Ovidia is committed to deliver the products in the shortest time possible. The total amount of charges will be visible before proceeding with the confirmation of the purchase. The goods shipped will be checked and delivered to the shipper intact and without defects. Ovidia will not be responsible in any way for any delays or damage due to the fault of the shipper.
Shipping to Italy: The transport on Italian territory is entrusted to Poste Delivery Express. The delivery for Italy takes place within 72 hours.
The time estimates above are purely indicative and may vary during periods of holidays and / or depending on the destination to be reached. In any case we are not responsible for any delays caused by the courier.
Shipping to Europe: for shipments outside the Italian territory in EU member states, users are invited to contact the seller at the email address info@ovidia.it, in order to agree on costs and shipping methods. We do not provide any guarantee regarding the fulfillment of orders that include shipments beyond the Italian border.
In order to ensure an accurate and safe delivery, we ask you to specify the destination address as accurately as possible, complete with useful information, such as staircase, interior, intercom, etc..
With each order will be included (and notified through an e-mail confirmation of the departure of the package from our warehouse) a shipping code consisting of an identification number with which it will be possible to trace the package directly from the forwarder’s webpage.
Missed delivery due to absence of the Consignee: in case the consignee of the shipment is absent, the courier will leave a notice at the first delivery and make a second attempt the next day. In case of absence of the Consignee at the second passage, the goods will be put in storage. The storage service consists in the custody of shipments that have not been delivered for reasons unrelated to the courier. In case of missed delivery, the goods are placed in special supervised areas with limited access. The service includes the transmission to the sender of the information regarding the deposit and the request of redelivery consignments. Goods are returned to the sender if there are no new instructions within 10 working days of the opening date of the storage. All charges for storage and related redeliveries will be invoiced directly to the consignee. The invoice issuing is not compulsory if it is not requested by the customer not later than the moment of the transaction, as indicated in art. 22 of the Presidential Decree 26/10/1972 n. 633. By submitting the order to Ovidia, the customer agrees to receive the invoice/receipt in an electronic format.
After the invoice has been issued, it will not be possible to make any changes to the data indicated on the invoice. Shipping Costs: Shipping costs are explicitly reported in the summary table below.
Standard Shipping Italy: € 7.00 for orders up to € 49.90.
Free shipping to Italy for orders over € 49.90.
4. Right of withdrawal
The customer has the right to withdraw without any penalties and without specifying the reason, within the term of 14 (fourteen) working days from the day of receipt of the products, by sending a written notice by email to: info@ovidia.it
The communication referred to in the preceding paragraph must specify the intention to withdraw from the purchase and the product or products for which you intend to exercise the right of withdrawal, attaching a copy of the receipt / invoice. The customer must then return at his own expense the product in its original packaging undamaged to "Alessandra Bonora - Galleria Ferri n. 6 - 46100 Mantova (MN) - Italy".
The goods must be returned intact, in original packaging, complete in all its parts and together with the attached tax documentation.
Without prejudice to the right to verify compliance with the aforementioned, Ovidia will refund the amount of the products subject to withdrawal as quickly as possible and, in any case, within a maximum period of 30 days from the date on which it became aware of the exercise of withdrawal. Ovidia has the right not to accept returned products that have been altered from their original condition or have been damaged, providing appropriate notice to the user at the email address used by the same during registration. If the recipient of the products specified in the order is different from the person who made the payment for such products, the amount paid corresponding to the returned items will be refunded by Ovidia to the person who made the payment. If the right of withdrawal is exercised, Ovidia will not be required to reimburse return shipping costs, and will not be responsible for any loss or damage to products caused by third parties.
5. Liability
Ovidia does not accept any liability for disservices attributable to force majeure or unforeseeable circumstances, even if due to malfunctions and failures of the Internet network, in the event that it is unable to execute the order in the time provided for in the contract.
Ovidia will also not be liable for any damages, losses or costs claimed by the Customer as a result of non-performance of the contract for reasons not attributable to the Seller. Should errors, delays or omissions be attributable to Ovidia's actions or omissions, Customer will be entitled to a refund of only the price paid, excluding any expenses incurred by the Seller on the Customer's behalf.
Furthermore, Ovidia shall not be held responsible for information, data, and any technical or other inaccuracies that may be contained on the Website, if they have been communicated by third parties and have been verified by Ovidia in accordance with due diligence. Ovidia accepts no responsibility for any fraudulent or illegal use that may be made by third parties of credit cards, checks and other means of payment, when paying for products purchased, if it can prove that it has taken all possible precautions based on the best of its knowledge and belief of the moment and on ordinary diligence. It should also be noted that all payments made online by credit card or other means are handled by third party platforms, to which any complaints or grievances should be addressed.
6. Privacy and personal data treatment
The website www.ovidia.it can be accessed and navigated anonymously. All product sheets are freely available for consultation, the same operating mode applies to the placement of products in the cart for testing a purchase and verification of shipping costs. Registration to the site is required at the time of purchase and it is required to enter the information strictly necessary for the purchase and delivery of the product.
Within the registration form it is possible to subscribe to the Newsletter in order to be periodically informed about promotions and offers. The information provided is subject to compliance with the law on "Protection of persons and other subjects regarding the processing of personal data" (Legislative Decree 30.06.2003 n. 196), known as the Privacy Act. Personal information is processed mainly in electronic and paper form, as part of standard business activities for:
- Purposes strictly related and instrumental to the management of relations with the compiler (internal statistics, feedback of approval, preliminary acquisition of information aimed at the conclusion of a contract or the provision of a service, etc.);
- Purposes related to the obligations under the tax law in force;
- If expressly authorized, promotional purposes or for sending editorial material.
More information can be found on the site by clicking on the "privacy policy” section.
7. Place of Jurisdiction
For any dispute arising from purchases made on Ovidia.it or related to services or products offered therein in which a consumer should not be involved, the Court of Mantua will be exclusively competent.